Simple support for returns and order issues
We want Wondetride customers to understand how returns, refunds, damaged items, and missing items are handled before and after purchase. This page explains the return window, eligibility requirements, support process, and what information to include when contacting us.
Clear return rules before checkout
Return and refund information should be easy to understand before purchase. This page explains eligibility, timelines, issue reporting, and how to contact support.
30-day window
Return requests are accepted within 30 days of receiving eligible items.
Email first
Contact support before sending items back so we can provide the correct next steps.
Photo proof
Damaged item claims should include photos and your order number.
Refund review
Refunds are reviewed after the return request or issue claim is confirmed.
How to request a return
Contact support
Email support@wondetride.com with your order number and the item you would like to return.
Wait for instructions
Our support team will review your request and explain the next steps.
Prepare the item
Keep the item, packaging, photos, and order details available until the request is resolved.
Refund review
Eligible returned items will be reviewed for refund according to the policy.
Before sending anything back
Please contact Wondetride support first. Return instructions may vary depending on the product, reason for return, delivery status, and promotional terms.
Items purchased from another retailer should be returned through that retailer directly, not through Wondetride support.
What each request type needs
| Request Type | What To Include | Important Notes |
|---|---|---|
| Standard return | Order number, item name, checkout email, and reason for return. | Contact support first and wait for return instructions before sending anything back. |
| Damaged item | Order number, photos of the damaged item, packaging if available, and subject line “DAMAGED”. | Submit within 14 days of receiving the order so support can review the issue. |
| Missing item | Order number, missing item name, photos of what arrived if helpful, and subject line “MISSING ITEM”. | Some items may ship separately, so check tracking emails before submitting a claim. |
| Retailer purchase | Contact the retailer where the product was purchased. | Wondetride can only support orders placed directly through the Wondetride website. |
How to report order issues
Order number
Always include your order number so support can find your purchase faster.
Subject line
Use “DAMAGED” for damaged item claims or “MISSING ITEM” for missing item claims.
Photos
Attach clear photos for damaged items and keep original packaging if possible.
Act quickly
Damaged item claims should be submitted within 14 days of receiving your order.
Common questions
Do I need to contact support before returning an item?
Yes. Please email support@wondetride.com first with your order number and return reason. We will provide the next steps after reviewing your request.
Are shipping charges refundable?
Original shipping charges are generally not refunded unless otherwise required by applicable law or confirmed by Wondetride support.
What should I do if my item arrived damaged?
Email support@wondetride.com with the subject line “DAMAGED”, your order number, and photos of the damaged item within 14 days of delivery.
What should I do if an item is missing?
Email support@wondetride.com with the subject line “MISSING ITEM” and your order number. Some orders may arrive in separate packages.
Need return support?
Email Wondetride support with your order number, checkout email, item name, and issue details. This helps us review your request faster and give clearer next steps.